What Else Can I Do for a Patron with a Legal
Question?
Updated Jan. 14, 2009.
Prepared by Peggy Jarrett.
Librarians in non-law public, academic, and special library settings
may be asked to provide legal reference service to patrons without the
benefit of a comprehensive law collection or commercial online sources.
When asked a question, a good starting point for both librarian and
patron is the Gallagher Law Library's
Internet Legal Resources, a list of free websites that provide or
link to Washington State and U.S. primary law (legislation, court
opinions, regulations). But what else can a non-law librarian do for a
patron with a legal reference question?
Use Secondary Sources & Self-Help Books & Websites
Secondary sources include books, encyclopedias, periodicals, and practice
materials. They explain or analyze legal issues and cite to primary sources
(the law itself). Researchers often look at secondary sources to get a
framework of the area of law in which they are interested.
Practice materials are specifically written for lawyers, but can be very
helpful to the public. There are a variety of federal and state practice
materials. Federal practice materials can range from complicated
multi-volume looseleaf services on highly regulated topics (such as tax,
labor, or environmental law) to a single volume meant for an attorney’s
quick desk reference. Washington State has two general multi-volume sets:

- the Washington Lawyers Practice
Manual
- Washington Practice
The Washington State Bar Association publishes a series of
topical deskbooks. For more information, see the Gallagher guide on
Washington Practice Materials and "Chapter 4,
Washington Practice Materials," in the
Washington Legal
Researcher's Deskbook 3d.
Common practice topics include: family law, property, wills and estate
planning, and forming a corporation.
Self-help law books are meant for people doing their own legal work
without the assistance of a lawyer. Self-help
books are written in plain
language and often include sample forms. Nolo
is the largest self-help law publisher in the country. Its website has a
legal encyclopedia, law dictionary, and topical "law centers." Self-Counsel
Press publishes several Washington State specific titles. See also the
Gallagher guide on Books Written for Nonlawyers in
the Gallagher Law Library.
The UW Gallagher Law Library has put together a list of
Sources of Free Legal Information on Washington
State Law that identifies sources of legal information available on the
Internet. Other good sources for the public are:
Forms may be available online and in sample formbooks. Stationary stores
and bookstores sometimes sell blank forms. See the forms section of the
Guide to Using the Gallagher Law Library for
Members of the Public: Forms and the Gallagher guide to
Drafting Contracts: Formbooks and Drafting Resources.
Law reviews are scholarly journals published by law schools. They are
excellent sources of information on new or evolving areas of the law. The
University Law Review Project lists
law reviews offering abstracts or full-text of articles on the Internet.
LexisNexis provides
a free list
of law reviews and other scholarly legal journals published by law
schools, organizations, and commercial publishers. The
Legal Scholarship Network
provides working papers and discussion drafts of articles, many of which are
later published in law reviews.
Government documents in your collection or on agency websites may contain
practical information for those with legal problems. Look for information
from the agency that regulates the area of law in which the patron is
interested. Start with Finding Federal
Government Publications on the Internet or go directly to a meta-site
such as the University of Michigan Documents Center,
Government Resources
on the Web.
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Suggest a Legal Research Guide
The process of legal research can be confusing. A basic introduction for
the public is How to
Research a Legal Problem: A Guide for Non-Lawyers. This guide was
prepared by Legal Information Service to the Public, a special interest
section of the American Association of Law Libraries.
A Guide to Using the Gallagher Law Library for
Members of the Public is a good starting point. Although it contains
information specific to the Law Library, many of the questions and answers
are general in nature. For more in-depth questions, try our collection of
Legal Research
Guides. The guides are arranged in categories and there is a
keyword/subject index. Categories include Basic Legal Research, Advanced &
Subject Specific Legal Research, International & Foreign Legal Research, and
Research Guides for the Public.
Other public law libraries have a research guides and informational
brochures on their websites:
A good comprehensive state-specific print source is the
Washington Legal
Researcher’s Deskbook 3d, written by several of the UW Gallagher Law
Library staff. For a list of general legal research texts, search the
Gallagher Law Library's online catalog by subject:
legal research--united states.
Tutorials meant for law students may help a more general audience. Try
Georgetown Law Library's
Legal Research
Tutorials. Topics include secondary sources, statutory research, cases
and digests, and administrative law.
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Refer Patrons to a Law Library
Several law libraries around the State will assist the public with legal
research. The size and scope of publicly accessible law libraries varies
greatly, but the larger ones will have complete sets of federal and
Washington State primary law, plus collections of secondary sources,
including formbooks, treatises, looseleaf services, and periodicals.
Law librarians will:
- help patrons find and use legal materials
- assist with library catalogs and indexes
- help decipher legal citations and abbreviations
- give directory information
- suggest sources, strategies, and starting points
- refer to other libraries and institutions
Law library staff will not perform legal research; give legal advice;
assist with filling out legal forms; or read statutes, cases, court rules,
or definitions over the phone.
The Washington State Law
Library in Olympia serves employees of all three branches of state
government and provides some services to local governments. It is open to
the public and is a selective federal depository. The Library provides an
email reference service for the public, including a live chat option.
The University of Washington Gallagher Law
Library supports the curricular and research needs of the University of
Washington School of Law. It is open to the public and is a selective
federal depository. Users may submit questions via email using the
Ask Us link.
Gonzaga University Law Library in Spokane supports the educational,
instructional, and research needs of the Law School and University
communities. It is open to the public and is a selective federal depository.
King, Pierce, Snohomish, and Spokane County law libraries have good basic
legal collections and are staffed with full-time librarians. The
King County Law Library operates an email
and live chat reference service. Clallam, Clark, Skagit, and Whatcom County
law libraries are staffed with at least a part-time librarian. County law
libraries are listed in
Washington Libraries On-Line. For all but the largest county law
libraries, it is best to have patrons call ahead to arrange access to the
collection. The Gallagher guide on Law Libraries
in Washington State and the U.S. is a directory that also describes
other directories and links to other sources.
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Suggest an Attorney or Advocacy Group
Sometimes a patron with a legal question needs to consult an attorney.
The Martindale-Hubbell Law Directory is the leading biographical
directory, with a web version called the
Lawyer Locator. Findlaw's
Find a Lawyer is another
web-searchable attorney finder. The Washington
Bar Directory is a database of lawyers currently licensed to practice in
Washington State. For more sources, see the section on locating lawyers in
the Gallagher guide on People-Finding.
Low-income
patrons in King County with civil legal problems can be referred to
Washington LawHelp,
which provides information about subject-specific legal service providers.
Low-income patrons outside of King County with civil legal problems can call
the Northwest Justice Project's
CLEAR intake
toll-free line at 1-888-201-1014 to receive a referral for legal assistance
in their communities.
Advocacy groups such as the ACLU, AARP, and labor unions often have
non-technical print and web publications dealing with common legal problems.
Specialty legal associations may also have practical publications. For lists
of specialty legal associations, see Findlaw's list of
Legal
Associations & Organizations.
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